Providence Health & Services Patient Service Representative in Missoula, Montana
Providence is calling a Patient Service Representative (Chemo Op Services, Days, 0.8 FTE) to Providence St. Patrick Hospital in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Answer all incoming departmental calls promptly and responds according to hospital policy.
Apply patient armband according to hospital policy.
Communicate with the next shift about the status of work in progress.
Consistently asks for and obtains current insurance and subscriber information; accurately interprets and assigns correct insurance and subscriber data, in the correct format.
Consistently asks for patient’s legal name, date of birth and social security number; accurate medical record number and account number retrieval and assignment; consistently enters all data according to Epic standards.
Consistently documents and comments on the patient account regarding discussion with the patient, insurance verification and benefits, special information provided to the patient, etc.
Consistently obtains signature on “Agreement to Pay” forms or documents per established procedures.
Consistently performs real-time electronic insurance verification and applies findings accurately to the patient account.•Demonstrates a thorough understanding of patient registration functions, including status changes, transfers and discharges.
Follow registration scripts and protocols for patient interview process, uses scripting and correctly explains the Privacy Notice, Patient Directories and Condition of Admission; obtains signatures as applicable.
Handle all registration forms per procedure (ie general consent, Important Message from Medicare, Champus).
Handle patient walk-ins and responds to their concerns, questions and requests
Required qualifications for this position include:
1 year experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable
Computer and/or data entry experience
Demonstrated application of hospitality skills in any service field
Knowledge of Medical Terminology
Keyboarding skills at 45 wpm
Preferred qualifications for this position include:
H.S. Diploma or GED
Previous hospital admitting experience
Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered
About the hospital you will serve.
St. Patrick Hospital in Missoula, Montana has more than 250 licensed beds and serves patients from 17 counties. We have been recognized as a Thomson Reuters Top 100 Hospital and among many other awards, have earned the Premier Award for Quality award repeatedly. Missoula is halfway between Yellowstone and Glacier National Park. It is a university city of 65,000, surrounded by big sky, scenic mountains, forests and renowned rivers.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 302945