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Missoula Aging Services Personal Care Assistant in Missoula, Montana

PERSONAL CARE ASSISTANT (PCA)
DEFINITION
Personal Care Assistants (PCA’s) provide intermittent and monitoring services of clients in order to provide a break for primary family and other caregivers. PCA’s are responsible for light housekeeping, cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games. The Personal Care Assistant primarily works within the clients’ residence but may provide care services in a facility or institutional setting on a case-by-case basis.

ESSENTIAL DUTIES
(The following are intended to illustrate typical duties; they are not meant to be all inclusive or restrictive)
The Personal Care Assistant (PCA):
1. Supports Agency’s mission and philosophy and fully participates in Agency’s goals and objectives, including, but not limited to, being available to work occasional evening and/or weekend events.
2. Follows the plan-of-care as determined by the In-Home Care Support Program Supervisor, client and family.
3. Is present and attentive to the client.
4. Is responsive and follows protocols in case of an emergency.
5. Provides specific services based on the plan-of-care.
6. Provides housekeeping, cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks.
7. May consult with the client’s family members to address concerns about client’s health, nutrition and well-being.
8. Reports to the In-Home Care Support Program Supervisor when there are changes in the client’s needs, circumstances.
9. Reports immediately to the In-Home Care Support Program Supervisor when there is a critical occurrence or a change in the client’s condition.
10. Maintains record of hours and daily log for in home care sessions and all other necessary documentation responsibilities.
11. Maintains a safe environment within the care setting.
12. Maintains client privacy and confidentiality at all times.
13. Provides written reports, correspondence, evaluations as required.
14. Maintains a respectful and supportive working relationship with care clients, family caregivers and associates, vendors, and other MAS staff.
15. May provide transportation for the care clients. May provide errand services.
16. May participates in team meetings to plan, facilitate information exchange, identify any problems and find solutions and support to achieve MAS goals.
17. Participates in all MAS mandatory trainings for this position. Follows the MAS policies and procedures.
18. Perform related duties as assigned.

SUPERVISION RECEIVED
Works under the direction of the In-Home Care Support Program Supervisor on a day-to-day basis.

SUPERVISION EXERCISED
No supervisory responsibilities.

WORKING RELATIONSHIPS
The work entails interacting with Missoula Aging Services staff as well as outside agencies providing support services to our clients (ex: Hospice, home health agencies, durable medical equipment providers, etc.). Maintaining a professional working relationship with all staff within Missoula Aging Services and with any partners in the community is expected. It is critical to maintain a highly professional working relationship with clients and their families as well as any outside agency providing care to the client.

WORKING CONDITIONS
Work is conducted primarily in the client residence and occasional office setting and movement throughout the Agency. Involves moderate travel for client visits, escorts and running errands. Use of a personal vehicle is required. Employee must maintain a valid MT driver’s license and vehicle insurance as required by Montana law. Employees will provide personal care services in private homes/apartments and may provide services in hospitals, assisted living facilities, nursing homes and independent living facilities. Employee will be providing one-on-one support to individual clients.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires significant physical effort, moving between 25 and 60 pounds on a frequent basis (between 45% and 70% of the time).
While performing the duties of this job, the employee is intermittently (less than 15%of the time) required to walk, stand, bend or stoop, kneel or squat, lift or carry 5 to 25 pounds, and distinguish colors. The employee is intermittently exposed to driving on streets. The employee is required to frequently (45% to 70% of the time) use repetitive movement, hear normal conversations and speak. The employee continuously (over 70% of the time) works alone.
Requires moderate attention to detail or deadlines on a frequent basis (between 45% and 70% of the time). Work requires exposure to multiple disagreeable elements, none of which are of greater than moderate intensity, on an occasional basis (between 15% and 45% of the time).

QUALIFICATIONS
Education and Experience: The preferred knowledge, skills and abilities are typically acquired through PCA or CNA training OR on the job training gained working in an assisted living facility, nursing home, a home care agency or in private residences. Volunteer work may be considered in evaluating work experience.
Knowledge: Considerable knowledge of personal care or companion care procedures. Knowledge of protocols of in-home care and assistance in ADL’s including assistance with personal hygiene stand-by assistance on transfers, meal preparation, etc. Working knowledge and understanding of aging issues and trends.
Skill: Proven skill in organizing people and things. Considerable skill in working with diverse groups and individuals. Considerable skill in communicating in a respectful manner that recognizes and maintains the dignity of clients and their families. The ability to maintain professional boundaries with clients and families and other agencies providing services. Considerable skill in interpersonal relations, including written and oral communication. Ability to provide personal care, medication reminders, food preparation, housekeeping, transportation. Ability to communicate client activity and daily care in client journals to ensure continuity of care and to keep client and family informed.
Ability: Ability to work with service agency staff, family members and other individuals involved in the client’s care. Ability to successfully interact with a wide range of individuals and organizations of diverse backgrounds and viewpoints.

COMPETENCY
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with dignity, respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works effectively and efficiently.

Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

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