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Missoula County Program Support Specialist - Patient-Centered Medical Home in Missoula, Montana

DEFINITION:

Performs advanced level administrative support duties for programs within Partnership Health Center (PHC) to relieve department professionals and managers of important detail work.

REPRESENTATIVE EXAMPLES OF WORK:

Provides administrative support for one or more major health programs; performs data entry requiring specialized programmatic knowledge; maintains logs; manages data; maintains electronic and hard copy files.

Answers inquiries from the public about a wide variety of program issues and County or departmental policies, rules and regulations. Assists in the dissemination of information necessary to implement programs and County or departmental policies.

Performs complex administrative support work requiring the exercise of independent judgment. Takes meeting notes and prepares minutes. Composes and prepares correspondence. Creates reports and forms. Obtains information to complete detailed forms and applications.

Assists in obtaining and compiling information and data for use in special reports; uses software to maintain department web pages; conducts research on assigned subjects; uses database applications to run reports and create graphs or charts for reports; may use desk top publishing to create brochures; newsletters or other publications.

Prepares, establishes and maintains accurate, complex schedules for providers and clinic facilities using eClinicalWorks; maintains lists for provider on-call coverage.

Participates in quality assurance and quality improvement activities. Maintains logs; manages peer review and qualification data.

Performs administrative and support tasks including: reception of callers and visitors; scheduling appointments and special events; preparing schedules, disseminating mail and other information; maintaining files; preparing payroll forms; receiving payments by credit card, check and cash; balancing receipts to daily reports; and invoicing.

May train and orient new employees.

Performs related work as required or directed.

MINIMUM QUALIFICATIONS:

An equivalent combination of education and experience may be considered.

EDUCATION: Requires high school graduation or GED equivalent.

EXPERIENCE: Requires three years of increasingly responsible administrative support work which included working with the general public, and performing word-processing and data entry.

SPECIAL REQUIREMENTS: Requires immunizations or proof of immunity to certain infectious diseases and a TB test. *Update 5/7/21: Working in a healthcare center, immunizations to certain diseases are highly recommended and at this time not required.*

PHYSICAL/ENVIRONMENTAL DEMANDS:

The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases.

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