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Providence Supervisor Pharmacy Operations in Missoula, Montana


Providence is calling a Supervisor Pharmacy Operations (Pharmacy, Variable Shift, 1.0 FTE) to Providence St. Patrick Hospital in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Ensures that PSJH mission and core values are at the forefront of all activities. Promotes a safe environment of care and complies with all safety regulations through employee orientation, ongoing training, policy development, and appropriate documentation. Provides leadership for the designated team to promote and maintain high employee morale, engagement, and commitment to the organization during times of both stability and great change in healthcare.

  • Provides supervision, direction, and support for pharmacy staff, including pharmacists and/or technicians, and supervises daily operational and clinical pharmacy processes. Manages department schedules for technicians and/or pharmacists and adjusts staff schedules as needed to maintain department services. Restructures workload within the department in response to unanticipated changes in hospital census or staff schedules to ensure work assigned is prioritized appropriately. Assesses quality of clinical and operational services delivered and facilitates staff development programs. Ensures staff compliance with and assists with development and management of departmental and organizational policies, procedures and protocols. Monitors and ensures pharmacy technologies and information systems are operating as required.

  • Demonstrates effective verbal and written communication skills providing communication of pertinent pharmacy issues to all relevant stakeholders. Establishes effective working relationships with medical staff, pharmacy staff, nursing staff, peer professionals, department, and organizational leaders for the provision of high quality pharmaceutical care. Demonstrates effective listening and mediation skills and utilizes appropriate resources when indicated to facilitate conflict resolution and problem solving.

  • Provides support and leadership for staff that promotes an environment in which pharmacy staff can work cooperatively toward department goals and objectives. Demonstrates ability to identify and prioritize work to be performed by pharmacy staff in a manner that is in compliance with regulatory and medication safety standards and consistent with organizational values. Seeks input from staff to identify opportunities to improve care or services. Demonstrates willingness to perform tasks generally designated to be done by others, when the need arises. Serves as a mentor, role-model and resource for staff.

  • Responsible for addressing human resource needs or questions and serves as a liaison to System/Region human resource services for department staff. Assists in the orientation of new employees and serves as a resource for staff regarding policies and procedures to be sure they are followed accurately and consistently. Uses coaching and/or retraining on standards as early interventions and helps technicians and pharmacists to advance professionally. Demonstrates sensitivity to the morale of pharmacy staff and regularly communicates with the Pharmacy Clinical Manager to ensure support and appropriate interventions are implemented as needed. Manages employee time cards, monitors employee overtime and absenteeism and takes appropriate action to address problems or issues. Coordinates with the Pharmacy Clinical Manager and Director of Pharmacy to initiate corrective action if employee performance management procedures are required. Participates in candidate interviews and annual performance and development reviews.

  • Maintains and promotes positive, open and honest relationships with customers (patients and family, providers, employees, and visitors). Provides high quality service to all customers; focuses on understanding customer needs and follows through. Demonstrates a positive professional image, performs responsibilities in a professional manner; demonstrates flexibility in the provision of patient care/service and utilizes a collaborative approach with co-workers. Implements care/services that recognize age, diversity, and specific needs/concerns of customers served. Demonstrates respect for the different cultures, racial diversity, personalities, and capabilities of co-workers and patients.

  • Builds and supports a culture of medication safety; implements and enforces all medication safety practices and policies approved by the organization to ensure patients are protected from harm. Works with medical staff, nursing staff, and other peer-professionals to ensure safe and effective use of medications. Encourages and supports a just-culture and principles of High-Reliability to help create a safer environment for patients, visitors, employees and providers. Encourages and supports timely reporting of all unusual occurrences, including near-miss events. Working with medication safety, collects data and compiles reports to identify opportunities to improve safety in the medication management process. Participates with other pharmacy leaders in presenting the pharmacy on safety related meetings/huddles

  • Assures appropriate staffing , equipment, and supplies are available for the delivery of pharmacy services. Provides annual capital, expense, and personnel budget input to the Pharmacy Clinical Manager and Director of Pharmacy to support the budgeting process. Assists in the monitoring and implementation of the department budget. Identifies cost-savings opportunities and promotes cost containment initiatives appropriate to the department.

  • Under the guidance of the Pharmacy Clinical Manager and Director of Pharmacy, assists in the development and implementation of role specific education, training and competencies for pharmacy or non pharmacy staff. Ensues that pharmacy staff required education, training and competencies are maintained. Where applicable serves as a preceptor for residents, students and interns.

  • Performs other duties as assigned including staffing.


Required qualifications for this position include:

  • Bachelor's Degree in Pharmacy

  • Licensed to practice pharmacy in the state of Montana

  • Current Basic Life Support (BLS) card must be from the following authorized governing bodies: American Heart Association (AHA) - (BLS Provider), American Red Cross (ARC) - (BLS for Health Care Provider), or Military Training Network (MTN) – (Healthcare Provider) upon hire

  • 2 years applicable pharmacy practice experience

Preferred qualifications for this position include:

  • PharmD in Pharmacy

  • Board Certified Pharmacotherapy Specialty

  • Pharmacy residency experience

About the hospital you will serve.

St. Patrick Hospital in Missoula, Montana has more than 250 licensed beds and serves patients from 17 counties. We have been recognized as a Thomson Reuters Top 100 Hospital and among many other awards, have earned the Premier Award for Quality award repeatedly. Missoula is halfway between Yellowstone and Glacier National Park. It is a university city of 65,000, surrounded by big sky, scenic mountains, forests and renowned rivers.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Montana-Missoula

Req ID: 271798