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Technical Manager in Missoula, Montana



Direct Report:

Director of Operations

Indirect Report:


FLSA Status:


Position Overview

The Technical Manager is responsible for all maintenance and sanitation functions within the business. The Technical Manager will manage capital projects, direct the activities of contractors, and develop a time based, condition based, and value based preventive maintenance program as well as a predictive maintenance program. The Technical Manager is responsible for leading the discipline's overall goals, objectives, and strategies and tracking measures as they relate to capital, reliability, plant capability, cost, sustainability, and waste reduction. The Technical Manager will also be responsible for the management of maintenance personnel, engineering personnel, and contractors including contracted engineering services. The Technical Manager is an SME coach for the Area Leadership Team (ALT) and supports the site in consistently meeting or exceeding safety, quality, environmental, regulatory, financial, and product supply goals.

Essential Functions


  • Practice Learn-Do-Teach, lead by example, and ensure a safe and efficient workplace is provided at all times

  • Champion Safety objectives; strive for zero incidents and ensure a people centered safety culture exists within the maintenance and engineering teams

  • Provides for team member safety by promoting safe work practices, monitoring compliance with OSHA regulations, and minimizing physical hazards to promote an overall safe work environment

  • Maintain compliance with all state and federal regulations

  • Develop and manage the departmental objective plan

  • Manage technical associates that may be distributed across multiple sites

  • Determine the appropriate selection and usage of resources (materials, systems, and / or equipment) required for effective operation of the department or function

  • Own the shift Connection Point (CP) process and Daily Direction Setting (DDS) systems for the Technical Team

  • Coach the Connection Point 2 (CP2) as part of DDS

  • Act as a visible thought and initiative leader, driving a Continuous Improvement culture at the site and within the Business

  • Possess a strong understanding of Lean Initiatives and Continuous Improvement best practices; lead and sustain root cause analysis (RCA) efforts, investigations, and Kaizen events for key chronic losses and nonconformance events

  • Provide support and input to continuous improvement activities within the team

  • Through utilization of lean manufacturing techniques, strive to exceed the company targets in productivity, efficiency and quality on a continuous basis

  • Provide leadership to continuously improve the effectiveness of the technical function

  • Stay current in the most state-of-the-art industry technology, tools, and methodologies

  • Develop external business relationships including construction contractors and engineering resources

  • Lead cross-functional teamwork


  • Owns all Engineering systems for the business focusing on the Engineering Operating System (EOS) and Early Equipment Management (EEM)

  • Drive results in Engineering metrics and supports (KPIs):

  • Budget Adherence %

  • Cash Flow Adherence %

  • Vertical Startup Adherence %

  • Critical Success Factor Adherence %

  • Projects Submitted

  • Project Approved

  • CAPEX $ Spent vs Annual Budget

  • Site liaison on Project Engineering teams for projects that are being executed by non site-based engineering resources

  • Supports Early Equipment Management (EEM) including optimization, maintenance, retirement, and Startup Management (SUM)

  • Supports the development and delivery of multi-year engineering plans to execute capital and deliver critical KPIs for Supply Chain / Operations

  • Develop projects that meet business and regional activity plans; review new product plans and discuss equipment needs and modifications with management team to ensure delivery of Critical Success Factors (CSF)

  • Lead and/or participate in designing plant and equipment layout to achieve optimum space utilization and smooth material flow, process/systems engineering, continual process/systems improvement, and designing plant operations to maximize benefits of the plant budget and capital expenditures

  • Schedule, coordinate, and monitor engineering work; ensure delivery of scope, time, budget and cash flow for all projects

  • Set productivity levels and establish personnel levels to achieve a smooth and cost-effective engineering department

  • Provide strategic and tactical leadership to project teams and the sites

  • Drive initiatives that shorten new product cycle times, improve implementation/operational efficiencies, improve business measurements such as ROCE, FATR, etc., maximize asset utilization, and provide a sustained technical competitive advantage

  • Develop standards for equipment, systems and engineering processes or assigned functional area and collaborate with other global technical teams

  • Through utilization of standard templates, processes, and methods within the EOS, proactively develop practices and methodologies that increase the effectiveness and reduce the costs of engineering

  • Manage up to $5MM in capital expenditure on an annual basis


  • Own all PM functions including all PM Daily Management Systems (DMS) for the Factory

  • Maintenance Planning and Scheduling

  • Breakdown Elimination

  • Anomaly Handling

  • Spare Parts Management

  • Drive results in Planned and Unplanned Downtime and owns (KPIs):

  • of Stock Outs

  • Cycle Count % Accuracy

  • Inventory Value

  • Breakdown %

  • Short Stop %

  • MTBS (all stops - breakdowns/adjustments/shortstops)

  • MTTR Breakdown

  • Technical Anomaly Completion Rate

  • Technical T&E Hours

  • PM Completion %

  • PM Backlog (weeks)

  • Cost/Asset

  • OT %

  • % R&R Parts on BOM

  • Available Time in Work Orders

  • Supervise maintenance team providing 24 hours maintenance coverage including equipment breakdown repair, preventative/predictive maintenance programs and associated systems, management and control of maintenance costs, management of parts, and proper utilization of CMMS

  • Manage the day-to-day maintenance support function of production, maintaining close communication with Shift Managers and Production Leads to assure asset availability and productivity

  • Work with Shift Manager to aid in reducing operating costs and increase efficiency of each area within plant operations without compromising personal safety or product quality standards

  • Execute the development and delivery of multi-year maintenance plans (Maintenance Roadmap) to deliver critical KPIs for Supply Chain / Operations

  • Identify and pursue continuous improvement opportunities to reduce manufacturing costs in the production areas using TPM Methodology to eliminate breakdowns and short stops

  • Manage and contribute to the development of up to $2MM in R&M, Facilities, and Utility budgets on an annual basis


  • In collaboration with Human Resources, direct the hiring of resources necessary to maintain and improve department operations

  • Possess the ability to lead and motivate - help people succeed by utilizing appropriate interpersonal styles, performance management, management by objectives (MBO), and cultivating a collaborative culture for high performing teams (HPT)

  • Undertake performance management responsibility for team members, conducting appraisals and giving direction to extract discretionary effort

  • Manage time and attendance within company procedures

  • Responsible for implementation and execution of associate onboarding and sustainable training programs

  • Through collaboration with the training and skills development (T&SD) function, identify, develop, and execute strategies to close skills gaps via utilization and maintenance of Skills Matrices and the Pay for Skill (PFS) program to continuously improve associate engagement, skill level, and workforce flexibility

  • Train, supervise, mentor and evaluate the performance of technical staff through robust development and business objectives

  • Direct, coordinate, assign, monitor and review the work of individuals engaged in technical team related duties

  • Maintain robust personal development plans for all associates in the organization

  • Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and clarify management objectives

  • Drive a strong safety and continuous improvement culture through associate empowerment and engagement



  • Minimum:

  • Bachelor’s degree in Engineering, or related field

  • Preferred:

  • Masters in Business Administration or a Masters in Engineering

  • Multiple Bachelor Degrees or Minors in Engineering or technical areas

  • Project Management Professional Certification

  • Professional Engineer Certification

Related Experience/Requirements:

  • Minimum:

  • Eight (8) years of plant-based Engineering and/or Maintenance Leadership experience in a process design environment, quality engineering, and/or CPG manufacturing environment

  • Team skills - High Performance Team experiences

  • Demonstrated experience in leading change and situational leadership

  • Demonstrated experience in developing and sustaining high performing teams (HPT)

  • Proven track record developing and executing major projects

  • Willingness to work varied shifts, including nights, weekends and holidays

  • Experience writing, revising, and implementing SOPs

  • Preferred:

  • Ten (10) plus years of experience to include cross-functional management as well as engineering experience in a corporate environment

  • Experience in multiple disciplines - packaging and electrical / controls experience

  • Management of technical and non-technical managers

  • Continuous Improvement: Early Management, Autonomous Maintenance and Preventative Maintenance Pillar Leadership; responsible for supporting and/or leading Startup Management (SUM) activities


  • Minimum:

  • Recognized technical abilities and practical experience with strong capabilities in the following areas:

  • Theory/functionality of manufacturing systems and unit operations

  • Continuous improvement techniques (Lean, TPM, Kaizen, Six Sigma)

  • Food science/chemistry or packaging science

  • Statistics and analytical methods

  • Process measurement and control

  • Advanced computer skills

  • Mechanical aptitude

  • Troubleshooting

  • Ability to understand and apply general engineering principles

  • In-depth understanding of engineering principles - knowledge of engineering disciplines: Process, Packaging or Electrical / Controls

  • 2D/3D CADD experience (AutoCAD or Solidworks)

  • Proficient in MS Office applications

  • Basic understanding of Operations

  • Excellent written and oral communication skills

  • Strong planning and organization skills

  • Excellent interpersonal and leadership skills; consensus builder

  • Required Competencies: Customer Focus, Managerial Courage, Standing Alone, Peer Relationships, Drive for Results, Action Orientation, Priority Setting, Developing Others, Directing Others, Conflict Management, Problem Solving, Decision Quality, Process Management, Innovation Management, and Comfort Around Higher Management

  • Preferred:

  • Preferred Competencies: Listening, Creativity, and Negotiating

  • Certified Trainer

  • Technical Writer

  • ASME Certified Welder

  • Licensed Electrician

  • Programming experience in AB Controllogix Platform

  • IT or information network experience

  • ASQ Certified Calibration Technician

  • Ultrasound Technician Certification

  • Infrared Thermography Certification

  • Certified Reliability Engineering Certification

  • Certified Maintenance and Reliability Professional

  • Inventory Management experience

Physical Environment

Working Conditions in the Office Setting (50%):

  • Primary functions require sufficient physical ability to work in an office setting and operate office equipment.

  • Business casual attire.

Working Conditions on the Production Floor (50%):

  • Must be able to work in a fast-paced light manufacturing environment.

  • PPE requirements: safety glasses, respiratory protection, company supplied lab coats, and gloves.

  • GMP gowning requirements: Hair net, beard guard (if applicable), shoe covers, and sweatbands as required.

Physical Demands:

  • Frequent lifting / carrying (10-50 lbs.).

  • Frequent pushing / pulling *(50-300 lbs) and frequent bending and stooping.

  • Frequent handling / gripping (parts, tools, etc.).

Regulatory Specific:

  • Strict adherence to Company and OSHA safety requirements, Standard Operating Procedures (SOP’s), Good Manufacturing Practices (GMP) Compliance, and Food and Drug Administration (FDA) regulatory standards.