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UnitedHealth Group Behavioral Health Care Navigator Telecommute in Montana

You're looking for something bigger for your career. How about inventing the future of health care? UnitedHealthcare is offering an innovative new standard for care management. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Our growth is fueling the need for highly qualified professionals to join our elite team. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Join us. Take this opportunity to start doing your life's best work.(sm)

If you are located in Alaska, Montana, Wyoming, Washington, Idaho, Oregon, Utah, North Dakota or South Dakota, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Schedule regular follow-up for fee-for-service (FFS) Clients with appropriate clinical and non-clinical staff based on the Alaska’s specific FFS behavioral healthcare needs and as described in the plan of care.

  • Review assessments and assessed acuity level, diagnosis, and medical history and update the FFS Client’s information and plan of care at subsequent contacts with the FFS Client.

  • Engage with providers and behavioral health treatment teams in discharge planning and timely, successful transition to the community of Medicaid recipients.

  • Provide disease and intensive care management services for Alaska Medicaid beneficiaries.

  • Conduct telephonic and/or face-to-face independent assessment of the needs of Recipients determined to be eligible for the State Plan benefits to ensure Recipient’s needs are assessed and documented and to establish a plan of care. Conduct the independent assessments with the use of standardized assessment tools.

  • Develop person-centered service plans with Recipients, and/or their authorized representatives.

  • Evaluate members' ability to independently manage self and locate alternative resources when limitations are identified through a psychosocial assessment.

  • Assists recipients in accessing verified community, government, and/or client resources.

  • Facilitate member care transition through the healthcare continuum and refers treatment plans/plan of care to clinical reviewers as required

  • Participate in Quality Control and Process Improvement (QC/PI) activities.

  • Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed Master's Degree in Psychology, Social Work, Counseling or Licensed Ph.D.

  • Licenses must be active and unrestricted in the state of residence

  • Must be willing to acquire Alaska license within 6 months of employment if an Alaska license has not already been obtained.

  • 3+ years direct clinical experience in a behavioral health setting with emphasis on acute psychiatric or inpatient experience

  • Community behavioral health and/or public sector and Medicaid experience.

  • Proficient Microsoft skills (Word, Excel, Outlook) with the ability to toggle between multiple systems

  • A designated quiet workspace and access to install secure high-speed internet via cable/DSL in home

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employee must comply with any state and local masking orders.

Preferred Qualifications:

  • Residence in the Anchorage area is highly desired

  • Previous case management experience

  • Dual diagnosis experience with mental health and substance abuse

  • Knowledge of outcome focused, recovery-oriented clinical models and interventions in behavioral health

  • Strong communication and customer service skills

  • Previous experience working in Electronic Health System

  • Bilingual (Alaska Native)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: case manager, care advocate, social worker, therapist, counselor, mental health, behavioral health, managed care, substance abuse, inpatient, LP, LCSW, LMFT, LPC, Medicaid, telecommute, Anchorage, Alaska