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Cardinal Health Lead, UX Researcher in Montana

The Cardinal Health Pharma e-commerce team is looking for aLead, UX Researcher to help us take our e-commerce platform to the future and beyond. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. The Lead, UX Researcher will be responsible for uncovering any and all unmet and unstated needs of our users and establishing and maintaining a constant, growing, and evolving customer feedback loop.


The Lead, UX Researcher will help uncover and define user needs, analyze data gathered through various research methods and analytics, and validate whether or not digital transformation efforts are meeting the needs of our users. The Lead, UX Researcher willadvocate for the customer experienceand work directly with the product and research teams across multiple squads to contribute to prioritizing and specifying features.This position will identify overlaps and draw connections between JARVIS squad research as well as, Mobile app initiatives – because all touch the ordering process.

*Reports to: * Senior Manager, UX Research

On day one you will know how to:

  • guide and help remove obstacles for UX research professionals
  • work with UX researchers to identify the proper research methods needed to best meet the needs of the goals of the problems we are trying to understand
  • conduct or support primary user research studies with business stakeholders and users to gain user insights around met, unmet, stated, and unstated needs
  • conduct or support secondary research efforts including analytics, user recordings and feedback, survey results, customer service call logs, internal usage reports, and others
  • validate concepts and prototypes to uncover additional insights and opportunities
  • translate research data gathered into actionable recommendations that help inform future efforts and can deliver recommendations to business partners and leaders in a consumable and delightful manner
  • define user research methods that most effectively inform strategic direction on future and current transformation efforts
  • are familiar with and have used a variety of unmoderated online research tools but are just as comfortable in a moderated setting
  • partner with a digital product team working with UX, UI, product, customer support, technology, and other internal business partners

After 90 days you will:

  • establish yourself as the leader for the research initiatives and help build a team of professionals to support project research needs
  • have started to establish yourself as the go-to person on the team for all things related to user research, user behaviors, best practices in conducting the right research methods to gain the most insightful user data
  • have participated in several design sessions to help inform squads of the needs of the user
  • have participated in design reviews with your teams to provide relevant feedback
  • have (or have started to) aggregate, analyze, share and communicate findings and insights to inform recommendations on the best digital experiences our customers want and need
  • work with Research Operations to support the expansion of a research repository whether the app or external tool that tracks research insights, user behaviors, triggers, and other data points that can be easily extracted to support design decisions
  • be collaborating with strategic VOC partners and corporate customer insights team on strategic direction to best measure customer sentiment

A year from now you will:

  • continue to grow and nurture a high-performing research team supporting meeting the needs of the projects
  • have learned enough about our complex business and systems to be able to articulate what you do and why it matters
  • be the go-to person on your team for all things related to user research, user behaviors, best practices conducting the right research to gain the right insights for your projects
  • have conducted several complete research initiatives that have effectively informed strategic direction on future and current transformation efforts such as concept testing, user testing, competitive analysis, persona building, task analysis, user story creation, and user experience mapping
  • have formed meaningful relationships across squads and disciplines in the organization through deep collaboration within your product team, with stakeholders, marketing, analytics, online merchandising, IT, and other business partners
  • have informed A/B and multi-variate testing, surveys, interviews and other user studies based on research conducted or provided
  • have visited with many of our customers across all the classes of trade


  • provide a digital portfolio (demonstrating professional research and problem-solving skills)
  • are a professional with 3-5 years of project and resource management experience
  • are a professional with 5-7 years of experience conducting, analyzing, and communicating user research findings and insights
  • have some experience helping build robust, high-performing teams
  • have extended expertise in understanding the right methodologies for uncovering user needs and product opportunities
  • have a background in ethnography and/or cognitive science methods (ideal)
  • are deeply passionate about the user and their experiences
  • have an understanding of human-centric design principles and are passionate about user experiences
  • can demonstrate having conducted and/or utilized moderated and unmoderated testing methods and tools to gain insights from users
  • enjoy sharing your knowledge with all, as applicable
  • prefer to have a bachelor's or higher degree in HCI, UX research, cognitive science, or other relevant human disciplines
  • have worked in an agile or iterative work setting collaboration with your entire team
  • have worked in virtual teams
  • love learning new things and challenging yourself
  • Travel when needed, about 30% of the time in the future, to get to know your users
  • have created and presented your work in multiple formats, in particular, slide format (think PowerPoint primarily) to upper management, stakeholders, and other business partners in a consumable and enjoyable manner
  • Adaptable to change and are deeply passionate about the user and their experiences, we want people who love to learn new things and challenge themselves
  • A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:

  • 2 doses of the Moderna or Pfizer vaccine

  • 1 dose of the Johnson & Johnson vaccine
  • Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

Bonus points for:

  • skills with evangelizing human-centric research methodologies and the purpose of each
  • understanding of digital accessibility
  • design-thinking badge or coaching certification
  • PhD in a behavioral discipline

If the above sounds like you, you embrace change, know how to roll with it and come out on top, and are looking for an opportunity to work on something really complex, please apply.


Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.