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Providence Systems Administrator PHP in Montana

Description

*We are currently offering remote work from one of these states - Oregon (OR) and or Southwest Washington (WA)*

Providence is seeking a Systems Administrator PHP who will:

  • Perform a variety of technical administration, development, and support functions for Information Services.

  • Work with customers, vendors, consultants and other Information Services staff in performing their duties.

  • Provide On-call support.

  • Have these responsibilities span the Providence Health System facilities throughout the Oregon region.

  • Be expected to assist PHS IS employees in other service areas.

In this position you will have the following responsibilities:

IS TEAM INVOLVEMENT/INTERACTION:

  • Works closely with customers and IS staff to design and document the functional requirements and technical specifications for systems.

  • Seeks understanding of business function of applications and sound technical options.

  • Participates in cross-functional teams and committees within IS.

PROJECT/SUPPORT RESPONSIBILITIES:

  • Demonstrates ability to prioritize assigned work, report progress and escalate issues.

  • Demonstrates ability in managing sub tasks of technical projects.

  • Demonstrates ability to take initiative in addressing and solving procedural, functional, communications, and technical related issues.

  • Participates in the coordination and scheduling of systems implementation and maintenance.

  • Works in conjunction with other IS teams and vendors in evaluating and defining system level monitoring requirements and resolving hardware and software performance problems.

  • Maintains up-to-date system configuration documentation. Assists with ensuring systems are within vendor support contracts and are configured such that they can be supported by the vendor.

  • Analyzes, resolves and follows up on technology problems.

  • Maintains system security according to regional policies and procedures.

BUSINESS KNOWLEDGE:

  • Understands procedures and workflow of customer applications. Provides timely communication of downtimes, application problems, and facilitates resolution in technical areas.

  • Understands Providence Health System business as demonstrated by:

  • Reviewing PHS organizational chart and services provided.

  • Reviewing PHS IS strategic plan.

  • Reviewing IS organizational chart.

  • Develops understanding of how external customers use supported systems and the requirements and restrictions this puts on technical activities as demonstrated by:

  • Reviewing establish communication and coordination procedures when participating in maintenance activities.

  • Learning the business needs that drive system designs and changes.

  • Considering business needs when responding to system issues.

  • Stays abreast of developing PHS business directions by:

  • Attending quarterly IS staff meetings.

  • Reading published minutes of IS management meetings.

  • Experience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, and MS Access is preferred.

SPECIFIC TYPES OF RESPONSIBILITIES (principal essential duties):

Level 1

  • Responsible of setting up and monitoring user accounts.

  • Responsible for 7x24 on-call support based on rotation within team.

  • Tunes, configures and upgrades the operating systems.

  • Ensures that nightly and weekly backups occur successfully and is responsible for recovering data as needed.

  • Acknowledges system problems, researches resolution be referring to established guidelines and/or team members, assist in completing problem resolution, updates trouble ticket within Remedy.

Job Specific Knowledge, Skills and Abilities:

TECHNICAL SKILLS:

  • Demonstrated ability to program in at least one applicable programming environment.

  • Demonstrated knowledge of commands and principles for applicable workstation and server operating systems.

  • Demonstrated ability to perform systems analysis in support of design efforts by team.

  • Works as a team member in documenting the functional requirements and technical specifications for new applications.

  • Analyzes performance and operational impact of new systems and changes to existing systems.

  • Works in conjunction with other IS teams and vendors to identify and resolve technical issues.

  • Tests and documents system changes in area of technical specialization.

  • Conducts integrated system testing of all system functions and interfaces.

  • Analyzes and configures appropriate system parameters as needed for supporting the production systems.

  • Stays abreast of developing technologies and standards.

COMMUNICATION AND INTERPERSONAL SKILLS:

  • Participates in written communication by:

  • Maintaining up-to-date system configuration documentation.

  • Timely and accurate status reporting & email.

  • Maintenance of internal training materials for supported areas.

  • Producing effective problem reports and assessments to aid in resolution.

  • Demonstrates effective verbal communications by:

  • Timely and accurate status reporting on evolving situations, problems and solutions.

  • Using language and technical details appropriate for audience.

  • Timely response to voice mail messages.

  • Demonstrates positive interpersonal skills by:

  • Effectively working with others to identify, analyze, and resolve technical and procedural issues.

  • Sharing ideas openly and carefully considering the input of others.

Required qualifications:

  • Bachelor's Degree: Participatory Level 1: Plus 2 years experience in a related technical field -or-

  • Associate's Degree: Participatory Level 1: Plus 4 years experience in a related technical field -or- Participatory Level 1: 6 years industry related technical experience

  • 2 years experience in related field as defined in the technical skills section below

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 130153
Company: Providence Jobs
Job Category: IT Administration
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 5018 IT TECHNOLOGY OR REGION
Address: OR Beaverton 3601 SW Murray Blvd

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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