Clark Fork Valley Hospital Patient Services Representative in Plains, Montana
Patient Services Representative
Family Medicine Network
Receive visitors and registering patients to include: interview patient/family member to gather pertinent registration information, and, accurately inputting information into the information system. Gather appropriate signatures for all required paperwork and routing to other departments as required.
Call payers to pre-authorize and financially screen clinical and outpatient procedures and work with centralized scheduler and other departments to schedule procedures and ensure financial requirements are acknowledged. Collect payments at time of service from clinic and/or coordinate with financial specialist as required. Balance daily petty cash and receipting payments and/or coordinate with financial specialist as required.
Preparation of daily provider schedules and other daily statistical reports.
Scheduling appointments, including walk-ins to ensure efficient patient and provider flow, and reduce patient waiting times.
Answering incoming telephone lines, routing calls, taking and delivering messages to staff and daily patient confirmation calls.
Process incoming and outgoing medical record requests. Copy log and send medical records as requested. Review requests to ensure patients signatures for the release of patient health information as requested by HIPAA policies and procedures.
General office and secretarial duties such as, but not limited to: ordering supplies, mail distribution, requesting maintenance services, faxing, copying, file management, filing correspondence letters, keeping patient and work areas tidy and organized.
Securing all patient health information by closing and locking work area when unattended.
Participates in required performance improvement projects and Quality Assurance (QAPI).
Review and update on an annual basis Family Medicine Network policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Two years of general office experience or relevant education.
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent. Two years previous medical office experience preferred. RQI Responder.