Huntington National Bank Product Execution Manager Sr in Remote, Montana
Leads the more complex Enterprise Contact Center products projects to completion, working with Business Analysts and Business System Analysts to break down work into agile methodology and to ensure all expectations are met. Monitors product to provide transparency to Business and IT leadership on project status and any issues. Leverages existing technology and processes to drive efficiency and increase production. Mentors junior level colleagues as necessary.
5 years’ experience driving efficiencies and/or revenue
Excellent customer management skills. Must be willing to provide consultive direction to business leaders. Must be able to apply critical thought to understand business problems and recommend processes and/or technology solutions. Must be self-driven with a “ownership” mindset. Must be able to quickly learn new application functionality.
Proficient in Microsoft Office: PowerPoint, Excel, Word, Visio, Teams, SharePoint
Comfortable communicating with all levels of management
Able to quickly produce presentations which communicate strategy and value to various levels of leadership. Well organized, with data and visual aids.
Must be able to meet deadlines and produce deliverables provided by management
Must have an innate desire to produce good and useful work which manifest as complete ownership of their business.
Comfortable cultivating relationships with IT and business partners.
Ability to partner with business groups, understand their problem and articulate it back to IT delivery channels.
Ability to relate to the mind of the consumer.
Must be sensitive and willing to work with business partners in a manner which recognizes and respects staffing capacities, schedules, and political pressures.
Must be willing to attend on-site meetings on occasions.
Ability to work with architect and product group manager to set overarching direction and road map for business processes and the contact center platform.
Ability to manage a large and complex number of products and services across multiple lines of business.
Ability to produce a request for proposal, score offerings and show business value.
Be subject matter expert for the Verint Workforce Optimization suite.
Must understand practices for speech analytics, workforce management, agent performance management, quality management
Previous Verint experience is a plus
Previous IVR and call routing experience a plus.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
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At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better.
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