Job Information
S&K Technologies, Inc. Customer Support Specialist I SKLS in Saint Ignatius, Montana
The Customer Support Specialist I is responsible for coordinating and managing various activities associated with customer service initiatives related to the procurement of equipment and repair services using a comprehensive understanding of Logistics and Supply Chain Services and interdepartmental processes. Communicate with customers and vendors to obtain order specific information. Analyzes customer spare parts, products, and related service requirements and inquiries, facilitates responses, and resolves delivery problem. Creates, maintains, and advances customer relationships and develops an understanding of customer's culture and business strategies. This position requires superior verbal and written communication skills and exceptional organizational skills.- Initiate and maintain proactive communication with support personnel, assigned customers, and suppliers.- Monitor information systems and identify high priority procurement support for urgent customer requirements.- Sources material and service requirements according to customer terms and conditions with respective distributor, service provider, and manufacturer.- Prepares quotations and proposals in support of new and follow-on business.- Receives customer purchase orders, reviews for correctness, and records in Quantum.- Provides customer service support, response and tracking for problem areas with respect to delivery, packaging, product conditions, customer returns or other terms and conditions.- Reviews, processes, and tracks customer orders through entire lifecycle from initial quoting to delivery and follow-on support.- Maintains strong customer relations through appropriate face to face, oral & written communications.- Coordinates activities among internal company functions, including Sales, Finance, and Quality Assurance, to ensure customer interests are continually represented and balanced with company requirements.- Reviews for acceptance/rejection the customer's contractual terms and conditions and negotiates minor changes in contracts.- Compiles and analyzes data and prepares recurring reports regarding industry trends, current market share, and received customer feedback.- Issues purchase requisitions purchasing and coordinates purchases or subcontracts with Procurement personnel.- Initiates and maintains proactive communications with regional sales representatives or consultants, support personnel, and assigned customers.- Maintains thorough, up-to-date knowledge of current contractual requirements set forth in the customer purchase orders and internal processes and procedures.- Travel in support of conferences, meetings, reviews, and other related activities; availability for both CONUS and OCONUS travel as directed.- Perform other duties as assigned at the discretion of management. [TABLE]Wage is dependent on education, skills and experience.SKT, Inc. is an AA/EEO/Veteran/Disabled employer.For a general description of benefits, please visit: and scroll down to read our benefit offerings.S&K Technologies, Inc. is an AA/EEO/Veteran/Disabled Preference Employer