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BUTLER AG EQUIPMEMT Service Manager in SIDNEY, Montana

Service Manager Sidney As the Service Manager, you would be responsible managing the service department with indirect oversight of the store. This position will also work very closely with our Sales team. You will be managing job progress, resolving customer disputes, supervising staff and scheduling the service team. If you are passionate about customer service and have related experience, read the job description below and apply today! Responsibilities:Develops business plans and goals to include staffing needs, tools and equipment, and service promotion strategiesMonitors Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriateHandles customer related service functions such as job scheduling, job progress, warranty issues, etc. Handles documentation and resolution of Goodwill claims with manufacturers Resolves customer disputes to ensure fair value for the customer and companyWorks with Product Support Manager and Service Director to foster teamwork in Service and Parts OperationSchedules work in service area in an effective manner that allows for the best use of the available space and the best service for our customersPrepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-upMaintains a high level of customer satisfactionInterviews and hires personnel for service departmentSupervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and terminationProvides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.Makes recommendations to the Product Support Manager on the need for changes to the Service Department philosophy and strategy to maintain adequate service personnelMaintains good cooperation and communication with other departmentsDetermines needs relating to special tooling, equipment, vehicles, and work hours, etc.Maintains a safe, clean, neat and orderly work environmentReviews work orders and ensures timeliness of completion and accuracyWorks closely with Sales and Parts departments regarding their needs to maximize parts availabilityResolves customer issues and concernsProcesses vendor payable invoicesSchedules Service team in manner that provides good customer service as well as reasonable work expectationsMonitors, coaches, and counsels day to day employee performanceHandles employee relations issues, training needs, overtime, vacation schedules, etc.Assists in Day to Day activities of the departmentPromotes and grows the Service and parts business and market share by actively consulting with current and new customersMaintains the highest contamination control rating for store locationWorks within and promotes vision, mission, and values of BMCPerforms other duties as assignedSupervisory Duties:Manages technicians and Service AdvisorsOrganizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the departmentProvides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-developmentCommunicates with and coaches employees on assignments, providing technical expertise as needed.Selects, trains and develops employees consistent with department/division goals, providing coaching on career development Qualifications:A Bachelor's degree in a business-related field or equivalent combination of business experience, training and/or education required. Prior supervisory experience or Service Management training preferred.Prior supervisory experience or leadership training preferredThe ability to reconcile claims and core accountsKnowledge of machine technology and industries we representPreference for operational knowledge of Service Department practices and procedures normally obtained through 5-7 years' experience in service departmentDemonstrated ability in customer

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