Job Information
Madison County Communications Officer in Virginia City, Montana
Communications Officer (Open Positions: 3)
Location: Communications, Virginia City, MT 59755
Department: Madison County Sheriff's Office, Virginia City, MT
Job Status: Full-Time and Part-Time
Status: Until Filled
Details: Wage Range: $23.76 - $29.70 DOE Apply Now (https://mt-madisoncounty.civicplushrms.com/Application/Login.aspx?enc=pyJ9DELvT1mgwxgqwndclg+VE5q8Xgw26sy7qphoMMfdvkrpr7GJ20P+lP3MYsLf)
Position Overview
WORK UNIT OVERVIEW: The Communications Center is a consolidated office serving multiple jurisdictions and disciplines. The Center operates as a 24-hour, 7 day a week support for law enforcement, fire, emergency medical, and search and rescue operations in the County. It is the 911 call center for Madison County, Montana.
JOB SUMMARY: The Communications Officer (CO) receives emergency and non-emergency requests for response and assistance via telephone, radio, and computer-aided dispatch systems. The CO determines priorities, dispatches law enforcement and other first responder units, and maintains close contact with field units to monitor response progress and provide any additional assistance with needed support.
Job Responsibilities
• Monitor emergency and general support radio frequencies to ensure county employee and public safety and determine dispatching priorities and requirements. • Receive emergency and non-emergency calls, including enhanced 911, from the public, other dispatchers, law enforcement or other agencies via telephone, radio, and CAD systems to gather required information, determine response priorities, and dispatch required units and/or agencies. • Receive radio and telephone calls from field units to transmit messages via radio, telephone, facsimile, email, teletype, or other communication equipment. • Make inquiries of various sources to obtain requested information or services by telephone or teletype communication equipment. • Maintain status and location control of all public safety personnel involved in department activities to ensure safety. • Confer with customers and/or supervising personnel to address questions, problems, or requests for service or equipment. • Dispatch the assignment of field units to route them to the scene of emergency or other situations. • Create and maintain automated and/or manual records to document public safety communications activities using various computer systems, databases, and mapping applications for data entry and information retrieval. • Demonstrate initiative in work products. • Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties. • Adhere to high standards of confidentiality and integrity both on and off duty. • Establish and maintain effective working relationships with fellow employees, supervisors, and other public and private entities. • Provide responsive, high quality service to County employees, representatives of outside agencies and members of the public ensuring accurate, complete, and up to date information in a courteous, efficient, and timely manner.
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities -
This position requires knowledge of public service activities; the organization, policies, and methods of county government; rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters; the proper use and care of radio and telephone equipment; basic mathematics; comprehension of the English language, spelling and grammar, law enforcement and emergency response terminology and procedures; and a working knowledge of the geography of the County including the locations of towns and communities, major and secondary roadways, and other relevant knowledge.
This position requires the ability to effectively communicate verbally with other parties under stress; react quickly and calmly in emergencies; communicate clearly and concisely and relay details accurately; handle situations firmly, courteously, tactfully, and impartially; recall numerous details and essential information; and effectively determine priorities.
This position requires skill in observing situations analytically and objectively and recording them clearly and completely; operating radio, telephone, computer terminal, and related communications equipment; creating and maintaining manual and automated logs and other records of public safety communications activities; reading and interpreting maps to determine locations and jurisdictional boundaries.
Physical Requirements
• Ability to speak and hear clearly, physically manipulate radio, telephone, and computer equipment, and sit for long periods of time.
• Work is performed in the Communications Center and at times will involve a high-volume, fast-paced environment dealing with life-threatening situations via telephone or radio.
• Shift work with rotating days off, the ability to work overtime, a working home or cellular telephone that is on 24 hours a day, and a reliable method of transportation available 24 hours a day. Hours of work include weekends and holidays.
Education Requirements
This position requires education and experience equivalent to a high school diploma or General Education Development (GED) certificate. Upon hire, this position requires attaining and maintaining access certifications for criminal justice information databases and associated communications systems.
Job Advertisement
MCComm release.pdf
Comminucations Officer.pdf
Disclaimer
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation. Criminal Background Investigation is required as part of the Conditional Offer of Employment. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. Testing: Individual hiring departments at Madison County may elect to administer pre-employment tests/screenings, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at Madison County, as legally required (e.g., Form I-9). Job Notice: The responsibilities outlined in this job notice have been designed to indicate the general nature and level of performance for this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities and qualifications required of employees assigned to this position. Madison County is an Equal Opportunity Employer. Madison County does not discriminate on the basis of age, race, color, national origin, religion, creed, disability, marital status, sex, political belief (in government) or retaliation .