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VIAD ASSISTANT GENERAL MANAGER (Glacier NP) in West Glacier, Montana

  • Work in a dynamic, culturally diverse team from around the globe

  • Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations

  • Full-time work of 35+ hours weekly across the summer season

  • Fast-paced and active position – get your step counter ready!

  • Complimentary meals & lodging!

  • The chance to work in an inclusive culture and make life-long friends

  • Opportunities for career growth or future work at other Pursuit locations

  • Access to one of the world’s most beautiful and iconic National Parks

  • Assists General Manager in managing all day to day operations for assigned location and staff.

  • Establishes tone for property. Ensures the safety and protection of property, guests and employees.

  • Delegates authority and assigns responsibilities to department heads.

  • Assists with planning & organizing weekly scheduled staff meetings with department heads to review and update hotel activity.

  • Resolves guest and employee concerns tactfully and in a timely manner.

  • Assists with training & support of all staff and fosters team environment among all staff members and inter-company departments.

  • Works with People & Culture to assist with employee transfers, promotions, coaching, disciplinary action, terminations, etc.

  • Assists with assimilating employee upon arrival; check-in, on-boarding & orientation. Assigns employee housing, discusses dorm agreements, policy and expectations and conducts routine dorm inspections.

  • Trains employees on personnel policies, company policies and procedures & follows up with regular compliance checks.

  • Conducts daily inspection of rooms, public areas and all location departments for cleanliness, safety and operations efficiency.

  • Works with General Manager to review and approves department schedules.

  • Responsible for manager’s operating bank, distributes monies and makes change when necessary.

  • Verifies group tour blocking and total hotel occupancy with front office manager daily.

  • Communicates on a regular basis with Reservations Department, Sales and other central service areas, especially regarding any unusual situations.

  • Enforces and follows all Company policies and regulations.

Ideal Experience

  • 1-3 years Guest Services or Hotel Management experience is required.

  • ­­­­­Hotel/Restaurant degree or equivalent experience required.

  • Advanced knowledge of Food & Beverage operations with the ability to oversee Kitchen, Dining, and Banquet & Event operations.

  • Ability to efficiently manage department budgets & purchasing procedures.

  • Strong organizational and interpersonal skills are required.

  • Must possess ability to communicate effectively both orally and in writing with all levels of management and staff.

  • Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.

  • Must be able to handle guest concerns in a professional and tactful manner.

  • Must use tact and discretion due to exposure to confidential matters.

Critical Competencies

  • Must communicate clearly, both verbally and in writing, with a solid attention to detail.

  • Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations.

  • Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others.

  • Must exhibit a real curiosity about the business for GPC and for Pursuit overall.

  • Must ask good questions and drill down into details to improve the business.

  • Must process information quickly and take initiative to recommend solutions to challenges.

  • Must stay cool under pressure by being resilient, adaptable and flexible.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States. Housing on-property in St. Mary or West Glacier, MT.

  • You’ll work in iconic, unforgettable and inspiring Glacier National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

  • You’ll spend your days in and around historic hotels, lodges and cabins

  • Glacier Park Collection is a non-smoking, drug-free environment

  • Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.

  • You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

  • You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Job ID # (iCIMS): 2020-15836

External Company Name: Glacier Park Collection by Pursuit

External Company URL:

Street: West Glacier Village