Amtrak GEB CUSTOMER SERVICE REP - 90246800 - Whitefish in Whitefish, Montana
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
This position is responsible for providing our passengers with superior customer service from behind the ticket counter,
baggage/express counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential.
Responsible for greeting, servicing and general comfort of each passenger.
Representative must be comfortable with interacting with customers and using Amtrak computer systems.
Representative must be available to attend Customer Service Training in either Wilmington, DE, Chicago, IL or Los Angeles, CA.
Representative will be trained on every job in the station environment, Ticketing, Baggage, Accounting, Station Agent, Baggage Lead and Redcap services.
Representative must be able to lift 50lbs on a regular basis, must be willing to operate a forklift, baggage tugs and people movers.
Representative must be willing to perform janitorial work and other duties as assigned by the Station Agent or District Manager.
Must be willing to work all shifts, weekends and holidays.
This is an on-call position and must be available to accept job assignments on a daily basis. This job is based out of the Whitefish, MT station.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.
Job Family/Function:Customer Service
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.
In accordance with DOT regulations (49 CFR \* 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
POSTING NOTES: Customer Service|| Customer Service
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.